LUGR
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Customs Crisis Management

What we do when goods are stuck at the terminal in Koroszczyn or Dorohusk

When a truck is detained for a customs inspection, every hour counts. At Lublin Union GR & Audit, we don't theorize about regulations. We take concrete action. The first step is to determine why the officer halted the clearance. Often, the reason is a single error in the SAD document or a missing certificate of origin. We check the facts within 3.5 hours of reporting and tell you straight whether it can be fixed on the spot or if the case will take several days.

The border is not just a line on the map, but a place where a wrong comma in the paperwork costs real money. If your goods are stuck, we take over contact with the customs agency and the office. We prepare missing statements and correct commercial invoices according to tariff requirements. In 2024, we pulled 47 shipments out of such blockages, reducing downtime by an average of 26 hours compared to companies trying to handle it themselves.

Numbers don't lie: 19 hours to unblock a transport

Our intervention process is simple. After receiving a call from a client, we need a complete set of scans of transport documents sent to the email [email protected]. Without beating around the bush with theory – we immediately point out the weak spots. It often turns out that the office questions the customs value of the goods. Then we provide proof of payment and historical price lists that end the discussion with the official. We check facts, not promises, which is why we don't promise miracles where the goods are illegal. However, if the paperwork can be saved, we do it.

  • Instant CN code verification for 12 product groups.
  • Preparation of a request for rectification of the customs declaration in 2 hours.
  • Direct support during physical inspections of goods on the yard.
  • Risk analysis of seizure or turning the transport back to the sender.

Sometimes the situation requires a personal visit to the customs office in Lublin or at the terminal. Our team of 5 specialists is mobile. We are not a large corporation, so we make decisions over coffee in 10 minutes. This allows us to react faster than the legal departments of large forwarding companies. Honestly, we aren't always the cheapest on the market, but the cost of a day's delay for a truck at the border is usually 4 times higher than our one-time intervention fee.

Heads-up: If the goods have already been detained by the Border Guard for national security reasons, the room for maneuver is much smaller. In such cases, we focus on minimizing administrative penalties. We usually manage to lower the office's original claims by about 23-31%. Every case is different, so we start with a short phone brief so as not to waste your time writing letters that won't go through anyway. Receive an action plan in 4h and see what can be done.